RETURNS POLICY

RETURNS & EXCHANGES POLICY – DESIGNER DRESSES

All orders processed online or at The Designer Precinct showroom constitute agreement to the policies, terms, and conditions below. This policy applies to designer dresses, including bridal gowns, formal dresses, prom dresses, and occasion wear.

Refunds
The Designer Precinct has a strict no-refund policy unless a designer dress is deemed damaged or faulty.

Exchanges & Store Credit for Designer Dresses
The Designer Precinct accepts returns for change of mind or size on full-priced designer dresses. In these cases, we offer an exchange or store credit.

• All approved exchanges incur a $50 USD restocking fee.
• If a size or style exchange is requested for an out-of-stock designer dress, a store credit will be issued.
• Only one exchange per style is permitted unless the designer dress is faulty

Return Timeframes for Designer Dresses

Returns must be notified via email to info@thedesignerprecinct.com within 7 business days of receiving your designer dress.
Returns requested outside this timeframe will not be accepted.

Once the designer dress is returned to The Designer Precinct showroom, it will be reviewed and processed for an exchange or store credit where applicable.

The Designer Precinct is not liable for lost return parcels.

Return Shipping for Designer Dresses
All return shipping costs for change-of-mind or size returns of designer dresses are the responsibility of the customer.
Return parcels must be sent via a secure, pre-paid, and traceable postage method.
The Designer Precinct is not liable for lost or stolen return parcels.
Any outstanding balance owed to the customer will be issued as a store credit.

Conditions for Returning Designer Dresses
All returned designer dresses must meet the following requirements:
Garments must be returned in original condition with all tags attached.
Garments must be unworn, unaltered, undamaged, and not laundered.
No alterations or repairs should be made unless approved in writing by The Designer Precinct team.
Returns will not be accepted without prior approval after the 7-day notification period.
The Designer Precinct reserves the right to reject any designer dress return that does not meet these conditions.

Additional Conditions
If a fabric or colour in a designer dress is discontinued, the customer may reselect an alternative.
Providing incorrect order details is not the responsibility of The Designer Precinct.
The Designer Precinct reserves the right to reject or cancel any order at any time.

Christmas Extended Returns for Designer Dresses
All orders placed during December qualify for an extended 14-day return period for designer dresses.

Sale Designer Dresses
All sale items are FINAL SALE and are not eligible for refund, exchange, or store credit.
Please note some sale designer dresses may have minor imperfections such as markings, stains, rips, or holes.

Made-to-Order Designer Dresses
All made-to-order designer dresses are clearly indicated in the product description with production timeframes.
If you require your designer dress sooner than stated, please contact customer service for fast-track options, which must be approved and added by The Designer Precinct prior to processing.

Stock Designer Dresses
Stock designer dresses are pre-made garments available for collection or dispatch within 4 weeks of purchase.

Designer Dress Hire Policy – Australia Wide
All bookings and orders for designer dress hire through The Designer Precinct constitute agreement to the policies, terms, and conditions outlined below. This policy ensures clarity for customers hiring our luxury designer dresses for weddings, proms, formal events, or special occasions.

Bond Requirement for Designer Dress Hire
A $510 bond is required for all designer dress hires.
$500 of the bond is refundable upon the safe return of the designer dress.
The bond ensures the dress is returned in its original condition, free from damage, stains, or alterations.
The remaining $10 covers administrative and processing fees associated with dress hire.

Refund Conditions
The $500 refundable portion of the bond will be returned to the customer once the following conditions are met:
The designer dress is returned on time by the agreed hire end date.
If the designer dress is returned with damage, stains, or alterations not approved in advance, the refundable bond may be reduced or forfeited depending on the severity of the damage.

Booking & Payment Terms
Full dress hire fees must be paid at the time of booking.
The $510 bond must also be paid prior to the dress being released for hire.
Payment can be made via credit card, bank transfer, or approved payment methods at The Designer Precinct.

Return of Designer Dresses
Designer dresses must be returned by the agreed date to The Designer Precinct showroom or via secure, traceable shipping for Australia-wide hires.
Late returns may incur additional fees or partial forfeiture of the bond.
Customers are responsible for shipping costs when returning dresses by post.

Designer Dress Hire Conditions
To protect our luxury gowns, the following rules apply:
The designer dress must not be altered, repaired, or cleaned by the customer unless approved.
The dress must be worn only for the agreed event and not used for other purposes.
Any visible damage, rips, stains, or missing embellishments may result in partial or full bond retention.

BRIDAL & FORMAL WEAR ALTERATIONS POLICY

All bridal and formal wear garments must be paid in full prior to any alterations commencing. No alterations will be started on garments with an outstanding balance.

Alterations are a separate, customised service and are not covered under any warranty, guarantee, refund, or exchange policy. Once alterations have begun, the garment is deemed final sale.

Bridal and formal alterations are a precision process and may require multiple fittings to achieve the desired fit. This is standard practice. By authorising alterations, the customer acknowledges and agrees that multiple fittings may be necessary and are part of the alteration process.

Alterations are performed based on the customer’s body measurements, posture, and fit at the time of fitting. The business is not responsible for changes in body shape, weight fluctuations, pregnancy, or posture changes after alterations have commenced or been completed.

Customers are required to attend all scheduled fittings and to try on the garment after each stage of alteration. If a customer declines fittings, misses appointments, or collects the garment without a final fitting, the business accepts no responsibility for fit or comfort issues.

Alterations are completed according to the instructions approved by the customer at fittings. Once a customer approves the fit at a fitting or upon final collection, the alterations are considered accepted and complete.

Due to the delicate nature of bridal and formal wear, including beading, lace, boning, corsetry, and hand-sewn embellishments, some minor variations, movement of embellishments, or stress on fabrics may occur and are not considered defects.

Urgent or rush alterations are subject to availability and may incur additional fees. Completion dates are estimates only and are dependent on fitting attendance and garment complexity.

The business is not liable for manufacturer defects, fabric limitations, or prior wear damage discovered during or after alterations.

By authorising bridal or formal wear alterations, the customer confirms they have read, understood, and agreed to all terms and conditions outlined in this policy